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Join the ipaper team

Customer support Specialist

 

iPaper team collaboration
iPaper work life
Customer Sucess

work life at ipaper

We’re a bunch of inspired people with a strong desire to help our customers digitize and gain more from their publications.

While we’ve been in business for more than 10 years, we move fast and try to avoid bureaucracy, all while having fun at the same time.

We keep an open mind and offer a healthy work-life balance throughout the week.


Ambitious & talented colleagues


Social gatherings outside work


Lunch plan & biweekly physiotherapist


Bonzini Table & Playstation

Come be part of creating a world-class customer experience, for a growing international client-base!

What is Customer Care at iPaper?

We believe in the idea of “support-driven growth”. Our priority is designing successful long-term relationships with our customers and putting their success at the center of our operations.

Our Customer Care team is comprised of brilliant minds who are passionate about turning support into an experience of empathy, accuracy and efficiency (and the occasional cat GIF).

While we are doing great things for the iPaper experience already (NPS: 75+), ambition drives us to want to be and do even more for our customers. This is where you come in!

What is the job?

Underneath its shiny, simple surface, the iPaper system is vastly more complex than what the end-user sees. An administrative interface with a large number of functions, settings, enrichment-and-lead generation tools lie beneath.

Our customers mostly handle everything on their own, but occasionally they require our assistance.

The Customer Support Specialist’s primary job is to assist and advise them via phone, email and chat—in an ever polite, patient and happy tone.

Some of your tasks will be to:

  • Provide best-in-class support to customers
  • Train and inspire customers via screen-sharing sessions
  • Keep our self-help articles accessible and accurate
  • Educate and empower our customers to ensure they succeed with iPaper
  • Own the customer experience and work to exceed their expectations
  • Act as a product expert and a source of knowledge, for customers and colleagues alike

Who are you?

Internet savvy, web-aficionado, problem-solving, information-seeking, courteous.

It is less important that you have relevant education or experience, and more important that you are driven and motivated to deliver world-class customer service—every time!

We love to hire based on raw talent and offer a thorough training in all related systems and technologies once you are onboard.

However, we do expect that:

  • You are fluent in both Danish and English—spoken as well as written
    Ability to communicate in other languages is an advantage—SE & NO especially
  • You are an outstanding communicator and an articulate, fluid conversationalist
    You’ll be working hand-in-hand with our customers every day. You need to be able to clearly guide them through a solution or walk-through of our product and features.
  • You are empathetic and emotionally intelligent
  • You possess Marketing & Business acumen
    You’ll be helping our customers grow their business by using iPaper to drive sales and generate leads.
  • You have an analytical, troubleshooting mindset; a problem solver
    You love a good challenging brain-melting puzzle. Our customers will throw these at you every day.
  • You are self-sufficient and able to fearlessly use the resources at your fingertips to resolve technical challenges especially when you don't know the answer
  • You're able to plan, organize, and prioritize work—this role wears many hats!
  • You like to tinker and have an innate interest in technology
  • You seek out knowledge and apply it wherever possible
  • You have a proactive mindset and a desire to improve whatever can be improved

Insight into or experience with the below terms is a great advantage

Design (Photoshop, InDesign) / Code (HTML, CSS) / FTP / DNS / CSV / XML / API / CMS / SoMe / GA / GTM

What do we offer?

A thorough on-boarding, designed to make you succeed fast and efficiently will introduce you to all aspects of the job; meeting your colleagues, discovering iPaper values, learning the platform, using the daily tools, communicating with customers.

  • A unique place to work—a SaaS platform in the heart of Aarhus C!
  • A casual working environment with room for individuality and opinions
  • A job that challenges you daily and encourages great ideas
  • A possible career path, for the right mindset
  • A delicious and healthy daily lunch arrangement
  • All the coffee/cappuccino/latte/cocoa/soda/energy drink/juice you can drink
  • Challenge your co-workers to a game of foosball or PS4
  • An in-house physical therapist
  • Salary based on qualifications

rune_alexander_rodbro.jpg
RUNE ALEXANDER RØDBRO

Hi, I am the Chief Success Officer at iPaper.

My job is to ensure all of our customers (and their customers) have an amazing experience with iPaper. 

My vision is simple, and it resonates in most everything I do;
iPaper is to provide one of the best customer experiences in the world!


HOW DO YOU APPLY?

Send your application and resume, in English, to careers@ipaper.io

Job start is May 1st but will wait for the right candidate.

WANT TO HEAR MORE?

Contact

Chief Succes Officer
Rune Alexander Rødbro
rar@ipaper.io
+45 25234168

About iPaper

Our mission is to help our customers to grow by selling more and communicating better by converting PDFs to Flipbooks. This is based on marketing offers such as online catalogs, online magazines and online brochures. More than 1.000 companies around the globe use our digital publishing platform.

We are 25 inspired people with a strong desire to make a great digital publishing platform for creating flipbooks, online publications and lead generation tools. 
We've been in business for more than ten years.

 

Get Insights from the Digital Marketing Blog ➔

SAY HELLO!

HELLO@IPAPER.IO


+45 72 16 17 72

Silkeborgvej 43, 1.
8000 Aarhus C
Denmark