Join the ipaper team
Customer support Specialist
We’re a bunch of inspired people with a strong desire to help our customers digitize and gain more from their publications.
While we’ve been in business for more than 10 years, we move fast and try to avoid bureaucracy, all while having fun at the same time.
We keep an open mind and offer a healthy work-life balance throughout the week.
Ambitious & talented colleagues
Social gatherings outside work
Lunch plan & biweekly physiotherapist
Bonzini Table & Playstation
We believe in the idea of “support-driven growth”. Our priority is designing successful long-term relationships with our customers and putting their success at the center of our operations.
Our Customer Care team is comprised of brilliant minds who are passionate about turning support into an experience of empathy, accuracy and efficiency (and the occasional cat GIF).
While we are doing great things for the iPaper experience already (NPS: 75+), ambition drives us to want to be and do even more for our customers. This is where you come in!
What is the job?
Underneath its shiny, simple surface, the iPaper system is vastly more complex than what the end-user sees. An administrative interface with a large number of functions, settings, enrichment-and-lead generation tools lie beneath.
Our customers mostly handle everything on their own, but occasionally they require our assistance.
The Customer Support Specialist’s primary job is to assist and advise them via phone, email and chat—in an ever polite, patient and happy tone.
Some of your tasks will be to:
Internet savvy, web-aficionado, problem-solving, information-seeking, courteous.
It is less important that you have relevant education or experience, and more important that you are driven and motivated to deliver world-class customer service—every time!
We love to hire based on raw talent and offer a thorough training in all related systems and technologies once you are onboard.
However, we do expect that:
Insight into or experience with the below terms is a great advantage
Design (Photoshop, InDesign) / Code (HTML, CSS) / FTP / DNS / CSV / XML / API / CMS / SoMe / GA / GTM
A thorough on-boarding, designed to make you succeed fast and efficiently will introduce you to all aspects of the job; meeting your colleagues, discovering iPaper values, learning the platform, using the daily tools, communicating with customers.
Our mission is to help our customers to grow by selling more and communicating better by converting PDFs to Flipbooks. This is based on marketing offers such as online catalogs, online magazines and online brochures. More than 1.000 companies around the globe use our digital publishing platform.
We are 25 inspired people with a strong desire to make a great digital publishing platform for creating flipbooks, online publications and lead generation tools.
We've been in business for more than ten years.