Customer Support

At iPaper, our Support team is dedicated to ensuring that your digital flipbooks function seamlessly, helping you tackle technical challenges and optimize your experience with the product.

Whether you're experiencing a challenge, need help with Enrichment Automation, or integrations, we're here to assist.

Book Customer Support

Customer Care team

What can Support help you with?

Troubleshooting

Get troubleshooting assistance and guidance to make the most of iPaper’s features. We can also provide tips on improving your flipbook performance and understanding your analytics.

Onboarding

We offer an introduction to the platform’s core functionalities, tailored to meet your business goals.

Enrichment Automation

Need help setting up or implementing new features into your Enrichment Automation? Our team is here to ensure it meets your specific needs.

Implementation

Need support implementing Shop Export, JavaScript API, Backend API, or custom scenarios? Let us guide you with best practices.

Meet Buddy: Our 1st Level AI Support

Buddy, our AI Support Dog, is available in the iPaper admin 24/7 to answer questions based on all the knowledge in our Help Center. If Buddy can't resolve your challenge, he can forward you to a human.

What can you expect?

15 minutes to 1-hour sessions with a Support Specialist/Implementation Specialist.
Expert advice tailored to your use case.
Follow-ups with key points and regular updates on the status of your request until resolution.

Troubleshooting

Get troubleshooting assistance and guidance to make the most of iPaper’s features. We can also provide tips on improving your flipbook performance and understanding your analytics.

Onboarding

We offer an introduction to the platform’s core functionalities, tailored to meet your business goals.

Enrichment Automation

Need help setting up or implementing new features into your Enrichment Automation? Our team is here to ensure it meets your specific needs.

Implementation

Need support implementing Shop Export, JavaScript API, Backend API, or custom scenarios? Let us guide you with best practices.