Customer Care

Customer Care at iPaper is all about building strong, long-term relationships by prioritizing your success. We’re not just here to answer questions or resolve challenges - we’re here to make a meaningful impact on how you experience our product and achieve your business goals.

Our team combines empathy, efficiency, and a passion for helping others to deliver world-class support. Whether it’s through onboarding, ongoing assistance, or sharing actionable insights to drive growth, we focus on creating a positive and seamless experience every step of the way.

The Customer Care team is the heart of iPaper, ensuring you feel supported, understood, and equipped to succeed.

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Customer care team - Andrius, Karla, Gonzalo, Arantxa and Leif

What can Support help you with?

At iPaper, our Support team is dedicated to ensuring that your digital flipbooks function seamlessly, helping you tackle technical challenges and optimize your experience with the product.

Whether you're experiencing challenges, need help with Enrichment Automation, or integrations, we're here to assist.

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Troubleshooting

Get troubleshooting assistance and guidance to make the most of iPaper’s features. We can also provide tips on improving your flipbook performance and understanding your analytics.

Training

We offer an introduction to the platform’s core functionalities, tailored to meet your business goals.

Enrichment Automation

Need help setting up or implementing new features into your Enrichment Automation? Our team is here to ensure it meets your specific needs.

Implementation

Need support implementing Shop Export, JavaScript API, Backend API, or custom scenarios? Let us guide you with best practices.

What can Success help you with?

Customer Success at iPaper is about more than just solving challenges - it’s about helping you achieve your business goals through strategic use of our platform. We offer guidance, reviews, and insights to help you get the most out of iPaper.

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Account Review

An account review is a check-in to assess how well iPaper is working for your business and to identify areas where improvements or new features could help. We will discuss, plan and help implement the right catalog strategy for your business.

Billing & Account

Your business needs will inevitably change over time.

We help you find the right plan to suit your current situation - or help you cancel your subscription, if we are no longer a fit.

Don't just take our word for it

Jürgen Egger

SPAR

In our first six months with iPaper we increased our catalog sessions by 40% per week. This shows just how important the format is to our customers.

Yves Rocher

Our iPaper catalogs became our best performing brand communication tool in a few weeks.

Anda Latsa

Rimi Baltic

In total, we save about 4 hours of manual setup per leaflet using iPaper's automation.

Magdalena Kotupova

Mr. Bricolage Bulgaria

Shoppers are changing towards digital. iPaper is slowly but surely replacing the printed leaflet for us.

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99.2% CSAT score*

* Customer Satisfaction Score

From onboarding to ongoing assistance and proactively seeing opportunities to optimize digital catalog performance, our dedicated team is here to guide you every step of the way, ensuring a smooth and successful experience.

Customer care team - Arantxa, Gonzalo and Andrius