Customer Care

Customer Care at iPaper is all about building strong, long-term relationships by prioritizing your success. We’re not just here to answer questions or resolve challenges - we’re here to make a meaningful impact on how you experience our product and achieve your business goals.

Our team combines empathy, efficiency, and a passion for helping others to deliver world-class support. Whether it’s through onboarding, ongoing assistance, or sharing actionable insights to drive growth, we focus on creating a positive and seamless experience every step of the way.

The Customer Care team is the heart of iPaper, ensuring you feel supported, understood, and equipped to succeed.

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What can Support help you with?

At iPaper, our Support team is dedicated to ensuring that your digital flipbooks function seamlessly, helping you tackle technical challenges and optimize your experience with the product.

Whether you're experiencing challenges, need help with Enrichment Automation, or integrations, we're here to assist.

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What can Success help you with?

Customer Success at iPaper is about more than just solving challenges—it’s about helping you achieve your business goals through strategic use of our platform. We offer guidance, reviews, and insights to help you get the most out of iPaper.

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Account Review

An account review is a check-in to assess how well iPaper is working for your business and to identify areas where improvements or new features could help. We will discuss, plan and help implement the right catalog strategy for your business.

Billing & Account

Your business needs will inevitably change over time.
We help you find the right plan to suit your current situation - or help you cancel your subscription, if we are no longer a fit.

Unique service and support to 1200+ customers globally

99.2% CSAT score*

*Customer Satisfaction Score

From onboarding to ongoing assistance and proactively seeing opportunities to optimize digital catalog performance, our dedicated team is here to guide you every step of the way, ensuring a smooth and successful experience.

Don't just take our word for it

Kasper Dorby

Jysk

Using iPaper we can publish our weekly online catalogs in 27 different markets without any complexity.

Andrea Signori

Stanhome

iPaper has helped modernize how we showcase our products and allowed us to connect with a whole new audience

Oğuz Ergen

Rossmann

Thanks to iPaper, we're able manage our promotions entirely within our ecommerce team. This has improved our flexibility and speed to market significantly.

Brian Klindt

Fleggaard

It's very simple and intuitive to set up and publish new catalogs in iPaper. The customer care team is always very helpful and incredibly competent.

José Del Pino

Cristian Lay

For 1% of the cost of printing a catalog, we can create as many iPaper catalogs as we like. It's an incredible saving.

Stefano Borasi

La Casa Moderna

We really enjoy working with the platform and have been surprised by the impact iPaper has had on our business. It’s been fantastic in helping us integrate our offline and online channels.”